Order Was Lost
Please let us know as soon as possible. We will credit your account with us, refund you, or reship all or part of the order, as appropriate.
Damaged
If the order was damaged, keep the packaging! We may need it to file for insurance on the package; we may be unable to refund you if we can't process our claim. You must inform us of any damage to your order within seven business days of receipt.
Credit
To receive prompt credit to your soprocomics.com account or a refund to your credit card, please include a copy of the original invoice with notations for items returned.
Returns
Items returned without a copy of the original invoice may experience significant delays in processing. Items returned without authorization may incur a 25% restocking fee, deducted from the value of the refund. After your order arrives, as we describe above, you will have seven days to evaluate it. If you choose not to return an item to us, the transaction is complete.
Error In Shipping
If we have sent you the wrong book or failed to send a book
Please let us know within seven business days of receipt. We will credit your account, refund you, or ship the proper item, as we deem appropriate. If we need you to return the book, we will reimburse you for basic ground shipping.
Error In Purchased Book
If you have purchased a book in error, please let us know within three business days of receipt. We will refund you for the line-item value of the book (without shipping), less a 25% restocking fee. We will not reimburse you for your shipping.
Digital Content
No returns on redeemed digital content. If So Pro Comics includes a redemption key for online content with a comic, we will not accept the item for return if the content has already been redeemed. (Put more plainly, if you peel the sticker off a newly-released comic to reveal the code, we won’t accept a return on that item.)